Location & Hours

3555 N. Clark St.
Chicago, IL 60657
(888) 888-428-2967 - 24/7 Phone Orders)

Policies, Terms and Conditions:

The terms, policies and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as "NYDugout.com" or "site"). Your use and/or placement of any order indicate your acceptance of these Conditions. NYDugout.com of IL.

Shipping Policy

Shipping Time -- Most orders received before 3:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 3:00 PM will ship the next business day. Orders are not shipped on Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by NYDugout.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. NYDugout.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship the same day if ordered by 3:00PM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, NYDugout.com Online shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. NYDugout.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, NYDugout.com shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether NYDugout.com signs them or not. NYDugout.com reserves the right to make changes to this site and these Conditions at any time.

Credit Cards

We accept the following credit cards: Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases with NYDugout.com. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Taxes

NYDugout.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Illinois. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Authorize.net

You can shop at NYDugout.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks. The company adheres to strict industry standards for payment processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry (PCI) Data Security Standard. For additional information regarding the privacy of your sensitive cardholder data, please read the. NYDugout.com is registered with the Authorize.Net Verified Merchant Seal program.

If you prefer, we can process your transaction by phone, fax or mail. Call us at 888-428-2967 24 hours a day, 365 days a year, fax us at 773-472-3420 or mail your order to 3555 N. Clark Street, Chicago, IL 60657.

Returns & Exchanges

It’s important to us that you’re totally pleased with your purchases made at NYDugout.com. If you are not happy with your purchase, we are glad to offer a refund or exchange on your item. Also the clothing and hat return policy is below. We recommend that you purchase insurance and tracking as we would not be responsible for lost shipments. All products come with a 30 day or receiving the item guarantee within the United States, as long as the product is returned to us unused has not been washed and with all price tags still intact in a sellable condition. For outside on the United States you have to e-mail call 877-348-2967 within 10 days to make returned arrangements.

• Items must be returned within 30 days of receipt
• All returns may be subject to a 15% restocking fee
• All orders being returned that qualified for free shipping are also subject to the original shipping charges
• We are unable to accept exchanges or returns on any type of undergarments
• Returns must be in original condition along with all tags attached
• Items purchased with a players name or number who has since been traded, left the New York Yankees or changed their number will not be eligible for returns or exchanges
• All dated items are not eligible for return

Clothing Return Policy

All products returned to NYDugout.com must be done so at the customer cost, unless a picking error has been made by us. We will refund the amount of the merchandise but not the shipping charges, unless the shipment was an error of NYDugout.com. If this happens NYDugout.com will replace your goods at our cost. If a product has had its tags removed or has been marked by the customer it will be refused as a credit and returned to the customer in the state it was received in.

Hat Return Policy

All hats must be in a box (at least 4 inches deep…we recommend reusing the box that the hat was originally shipped in). Any hats shipped in bags, enveloped, or boxes not deep enough to maintain the shape of the hat will be refused because the hat that become crushed or lose their shape in transit to us and cannot be resold in this condition.

Hats must be in their original condition and not worn. Hats that are broken in or have stains on the inside of the sweatband will not be accepted for returns. They will be returned to the customer at the customer expense. We cannot and will not resell used merchandise.

Processing Time

After your package has been redelivered to us, please allow 1-2 weeks for processing time even when exchanging an item. Typically, we do turn all exchanges around in 24 hours. We would notify you is the item is no longer available and call contact you with regards to finding an equivalent item or a credit. Out of the United States the shipping process is a little longer because of it has to go through customs. We will email you a notification when your order has been received and process.