Terms and Conditions
Point Redemption
Rewards members may request to redeem points by clicking the redemption banner to the right, or by calling a customer service agent at 1-888-428-2967 and requesting a point redemption.
All points can only be redeemed at NYDugout unless otherwise specified by NYDugout. All qualified NYDugout reward members will accrue a point for every approved dollar spent. The amount of points awarded per dollar spent is determined solely by NYDugout, who reserves the right to change the value of the points at any time. Purchases prior to your sign up date are not retroactive and will not be applied to your rewards account. All points are accrued will not have an expiration date. Accrued rewards points may be used for any product on NYDugout. All rewards redemption's are subject to availability. The rewards customer will be notified if the item they have on order is no longer available or back-ordered. If an item is back-ordered a customer service representative will notify the customer with the time it will become available. At this point, the customer may choose to cancel or wait for the product. Items ordered at the same time may arrive separately on different days. NYDugout may run special rewards programs that are available during specified time periods. These will be subject to the terms and conditions specifically applied to them. Redeemed rewards are not replaceable, exchangeable, refundable or transferable for cash.
Important Notice
NYDugout reserves the right to change the membership rewards program terms and conditions at any time. This may include, but is not limited to, the number points earned for spending, the number of points required to redeem rewards, or any caps or fees on earning and redeeming points. NYDugout may cancel the program, as well as any point balances by giving 60 days prior notice by email. If the email is not received due to a spam blocker, a change of email address, a full mailbox or any other reason, NYDugout will not be held responsible and will not be required to extend the notification time.
Points will not be applied unless you:
- Sign into your user account during checkout so that we can associate your order with your points account, or
- You call in to place your order and let the Customer Service Representative know that you have a rewards account and give them the email address you used to start the account
In the event that a rewards member`s method of payment is declined, points will not be earned. Points are not earned until the transaction is completed and paid in full.
Points accrued by rewards members are not transferable by operation of law or otherwise to any person or entity and cannot be transferred to any other account.
Credits posted to orders that acquired rewards points, including those arising from returned goods or services will also post a debit to the points accrued in your rewards account.
Rewards points are NOT eligible towards the purchase of tickets on NYDugout or any of our affiliate sites.
NYDugout reserves the right to decline any request to convert reward points for purchase at any time.
Point Accrual
NYDugout rewards points may be accrued on orders placed directly through any NYDugout family sites (including CubWorld.com, ChiTownFootball.com, BlackhawksShop.com, and more) only. Orders placed through partner sites, such as Shop.com, Buy.com, Amazon.com, etc, are not eligible for points.
Credits posted to orders that acquired Rewards points, including those arising from returned goods or services will also post a debit to the points accrued in your rewards account.
Rewards points are NOT eligible towards the purchase of tickets on NYDugout.com or any of our affiliate sites.
Eligibility
All customers must have a valid physical address, email address and phone number in order to participate in our rewards programs.
Shipping
Reward points cannot be used for specialty shipping services. Specialty shipping services is defined as any delivery beyond curbside of your home. Reward points can only be used for standard delivery: curbside for freight items, and front door for UPS, FedEx and USPS. Any upgraded shipping (specialty shipping services, express delivery, etc.) will be paid for separately by another method of payment.
Returns
Please call us at 1-888-428-2967 to resolve any reward redemption return issues. Rewards points are not redeemable towards return shipping costs. Damaged or defective items must be returned within 30 days of delivery once that return has been approved. All customers must advise a customer service representative if a replacement is required. All items must be unused and returned in the original package.
All packages must be returned to: NYDugout.com, 3555 N. Clark St, Chicago, IL, 60657, unless otherwise instructed by a NYDugout customer service representative at the time of acquisition of a return authorization number.
NYDugout reserves the right to modify or cancel any reward at any time.
Reward Members Cancellation
In the event that the participating rewards member becomes unreachable via email or telephone number, we may deactivate and cancel the members points and rewards program membership at any time. If a rewards membership is cancelled due to death or insolvency, any points accrued in the rewards account may be forfeited.
Taxes
Applicable taxes are not eligible to be paid with rewards points. The rewards member is responsible for all taxes and / or levies that may apply. Shipments to the state of Illinois are subject to 9.75% tax.
Fraud
Fraud or abuse relating to the accrual of your rewards points, or redemption of your rewards points, may result in forfeiture of your accrued points and cancellation of your rewards account.
General Terms
All questions regarding eligibility, accrual, conversion and/or redemption will be resolved at our sole discretion. We are not responsible for any typographical errors, including, but not limited to: product descriptions, pricing, required points and photographic images. We reserves the right to make corrections and adjustments to reward members accounts in the event of a price change.
The terms and conditions are governed by and construed under the laws of Illinois.
Arbitration
To terms that are set forth, claim means any claim, dispute or controversy between the rewards member and NYDugout that may arise in which the circumstances and procedures under which claims may be arbitrated instead of litigated in court.
Gift Certificates and Gift Cards
Rewards members who purchase gift certificates or gift cards are eligible to acquire points, not the person redeeming them.
Corporate Accounts
Corporate accounts may purchase large quantity of points for employee programs. These accounts can be set up with our sales department, who will work individually with all corporate accounts to create a program that caters to each company`s specific needs.
Rewards points are NOT eligible towards the purchase of tickets on NYDugout or any of our affiliate sites.
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